Instagram button ‘View on website’ content unavailable

Shopify Discussion
1

I am slowly setting up my new Shopify store front and I am adding my products one by one, when I go to click the ‘view on website’ from Instagram this is all that shows. It correctly shows my descriptions but no pictures buttons or anything. Why is this? Are my domains not set

up correctly or do I need to fix my website design in shopfiy?

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2

Mine looks exactly like yours trying to figure out why as well. It was fine when I was using a GoDaddy domain I have switched to a Shopify domain and now my site looks like this as well. It has been this way for almost 3 days now I’d like to get a answer mine looks like that no matter where I access my site from.

3

Let me know if you find the answer. I keep looking online but it’s very confusing to me.

4

mine is fixed I had 2 domains pointing to my site in the DNS records. Once I deleted the one from GoDaddy it fixed the issue not sure if this helps you.

1 Like
5

That’s great yours is fixed. I don’t have another domain that is connected but to my understanding I needed to connect the cname and A records to the domain. So there’s two technically connected to that. .. unless I did that wrong.
But I might just delete it all or try to reset it and redo it. Just not sure if there’s an option for that.

6

Yes you have to change the cname and the A here is the instructions. Then save changes might take 20 minutes to take affect

  1. On your domain provider’s website, log in to your account.
  2. Find the DNS settings or domain management area.
  3. Change the following records:
    1. Point the A record to the Shopify IP address 23.227.38.65.
    2. If necessary, change the Host name to the [email removed] symbol.
    3. Delete any other A records on the domain if there are any present.
    4. Point the CNAME record with the name www to shops.myshopify.com.. Be sure to include the period at the end of the domain.
  4. Save your changes.
7

Yes so I have done all this then I started noticing the issue I had posted above.