Let me know if you find the answer. I keep looking online but it’s very confusing to me.
Topic summary
Problem: Instagram’s “View on website” opens Shopify product pages that show text descriptions but no images, buttons, or full layout.
Context: The issue appeared after domain changes. One user saw it after switching from a GoDaddy domain to a Shopify domain; it persisted for ~3 days across all devices.
Cause indicated: Likely DNS/domain misconfiguration or conflicting records after a domain switch. Having two domains or multiple A records pointing to the store caused problems for one participant.
Fix that worked for one user:
- Remove the old/extra domain entries so only the correct domain remains.
- DNS setup at the domain provider:
- Set A record (maps domain to an IP) to 23.227.38.65 and delete any other A records.
- Set CNAME for “www” (alias record) to shops.myshopify.com. (include the trailing period).
- Save and allow ~20 minutes for propagation.
Current status: The original poster reports having applied A and CNAME changes but still experiences the issue. They are considering resetting DNS settings. No final resolution yet; thread remains open with unresolved configuration questions.