Hi hi! Have been in the process of setting up IG as a sales channel, and everyhing appears to be set up properly - but when I go to my Instagram on my phone, it doesn’t show any store section or show any of the few products I have set up. Help me please !!! :heart:

Hi, @leaving . Welcome to the Shopify Community and thanks for sharing your question here. You mentioned you’ve set up everything to enable Instagram Shopping however, you’re not seeing your products or a store section on Instagram. To gain more insight, could you check within your Shopify admin >…

I have the same problem. Everything is approved on Shopify, no errors, and Instagram is not showing neither my inventory nor my collections. The error on Instagram says “content not available - this content cannot be seen in this region”. This seems strange as our shop is in Spain and I am trying to…

Its almost 2024, I got exactly tha same problem. No errors, everything is linked and approved but there is no shop button available on Instagram nor FB. Seems like no one really cares here.

I have the exact same problem. Everything is set up and verified. I can see instagram shop on commerce manager as well but I can’t see the shop on instagram app Funny thing is I can add my shop collections using shopping sticker in stories but I can’t add single products. That list looks empty

I am having the same issue - meta sales channel is all set up and all products are linked and synced. Product catalogue shows no errors and able to view all products, but when i go to tag a product from my store on instagram, none of my products are showing. so frustrating!!!

Hi did you manage to sort this? im having the exact same problem, everything set up in meta business but its like my shop doesn’t exist on instagram or facebook?

Unfortunately, no. Sorry to hear you are having the same problem. My catalogue number on shopify matches up on facebook and instagram and everything looks fine, but the product list does not show. I have to actually start typing the name of the product for it to come up to tag AND I can only tag…

I am also having the same issue. I have no errors. Some days the product tagging works, but most days it does not. I have had my Shopify account connected to Instagram & Facebook for years. Product tagging works from my desktop if I post to Facebook so it has to be an issue with the connection t…

I am doing this now, I have added collections to my online instagram store, and items from the collection are missing. All of my products are approved.

It seems that many comments below show that the problem is still showing. I’m experiencing the same. Please reply with a solution. Thank you

Instagram not showing store or products, despite everything set up properly

Shopify Apps

ingane October 18, 2024, 5:39pm 14

I have the same product. Did you ever find out how to fix it?

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Instagram not showing store or products, despite everything set up properly

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