I am having the same issue - meta sales channel is all set up and all products are linked and synced. Product catalogue shows no errors and able to view all products, but when i go to tag a product from my store on instagram, none of my products are showing. so frustrating!!!
Topic summary
Main issue: Instagram shop and product tagging not appearing in the Instagram app despite Meta/Shopify setup showing approved and error-free.
Shopify guidance (early reply):
- Check Shopify admin > Facebook (Meta) Sales Channel for errors.
- Ensure Instagram Professional Account, requested approval, catalog connected to Instagram, and FB Page linkage per “Setting up Instagram Shopping.”
- (Optional) Add social links in store footer.
User reports and symptoms:
- No shop button on Instagram (and sometimes Facebook) even though Commerce Manager shows an approved shop/catalog.
- Tagging often shows “no products listed” unless starting to type product names (typically 4+ letters). Some see only 1 product or a “3 best seller” subset.
- Intermittent behavior: some days works, most days not. Desktop Facebook post tagging works; Instagram app tagging fails. Instagram on PC no longer offers product tagging (people-only).
- Can add collections via Stories shopping stickers, but single-product list is empty.
- Regional message: “content not available… cannot be seen in this region” (shop in Spain, viewing from France).
- A prior bug with overlapping tags appears resolved.
Status: No confirmed solution from participants; issue persists across multiple stores. Likely platform-side/region behavior remains an open question.