Event if you get through to Facebook customer service, they will not be able to do anything beyond sending you to different parts of help documentation… Their customer service is an outside organization which is extremely polite but has no real power (“try again in one week, it will get resolved”).
What I can advise is:
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make sure that if you have shop.companyname.com you verify the shop.companyname.com as a domain (not just companyname.com
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make sure that all links in product catalog point to pages with product.
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make sure there is a buy button visible and the checkout works.
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if still nothing - set up a new business manager and transfer all assets there.
Yes, so i actually did so many things I’m even confused now but my main insta w/ 173k finally has a shop and the comm acct works pretty well. I had to start another business and share the domain w/ my old business acct. Somehow i had a rejected comm acct for 9 months and once I started messing w making new pages and insta accts it just let my Instagram shopping which was connected to the rejected commerce acct switch to the new commerce acct that worked. If you have any specific details just let me know bc it would take me a year and it would be to confusing for me to try and explain what I did. @Fastyles
Thank u so much ! Did you end up merging pages ? If so did you merge the old page to new page or new page to old page ?