Instagram shopping denied: Product Unavailable on Your Website

Shopify Discussion
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Topic summary

Main issue: Instagram Shopping keeps rejecting product tagging with “Product Unavailable on Your Website,” even though Facebook Shop works. A recurring suspicion is a mismatch between Instagram’s approved domain and Shopify stores using custom (non‑myshopify.com) domains, plus inconsistent domain verification visibility in Facebook Business Manager.

Tried without success: reconnecting domains, reinstalling the Facebook app, toggling Instagram account types, repeated appeals, and Facebook support escalations. One user noted Facebook support could not see a verified domain that appeared verified on the user side.

Workaround that led to approvals:

  • Temporarily switch Shopify primary domain to the myshopify.com subdomain and verify it in Facebook BM (HTML tag).
  • Ensure catalog product links point to myshopify.com (reinstall FB app to regenerate catalog or use Flexify to force myshopify links).
  • Ask IG Partner Support to unlink your Instagram Shop from the private domain (“I have not been approved, but want to change my domain”).
  • In Instagram, set up Shopping and select the myshopify.com domain/catalog; after approval, switch primary back to the private domain and delete the FB app to prevent link overwrites; add new products using myshopify.com links.

Alternative successes: fixing http/https mismatches; or reapplying via “changed my domain” to keep the private domain.

Status: Partial resolutions via workarounds; no official fix. Open question: how to maintain catalog syncing after deleting the FB app.

Summarized with AI on January 17. AI used: gpt-5.
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Thanks but no - she is talking about dropshipping. In my case I manufacture and sell physical products myself and they all are available at all times.

The issue in my case probably stems from domain verification issues - I see the domain as verified in my Business Manager, but was told by FB staff that on their end they do NOT see my domain as even added… but since discovering that 2 weeks passed and they still did not do anything to fix it. Gah.