Instagram shopping denied: Product Unavailable on Your Website

Shopify Discussion
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Topic summary

Main issue: Instagram Shopping keeps rejecting product tagging with “Product Unavailable on Your Website,” even though Facebook Shop works. A recurring suspicion is a mismatch between Instagram’s approved domain and Shopify stores using custom (non‑myshopify.com) domains, plus inconsistent domain verification visibility in Facebook Business Manager.

Tried without success: reconnecting domains, reinstalling the Facebook app, toggling Instagram account types, repeated appeals, and Facebook support escalations. One user noted Facebook support could not see a verified domain that appeared verified on the user side.

Workaround that led to approvals:

  • Temporarily switch Shopify primary domain to the myshopify.com subdomain and verify it in Facebook BM (HTML tag).
  • Ensure catalog product links point to myshopify.com (reinstall FB app to regenerate catalog or use Flexify to force myshopify links).
  • Ask IG Partner Support to unlink your Instagram Shop from the private domain (“I have not been approved, but want to change my domain”).
  • In Instagram, set up Shopping and select the myshopify.com domain/catalog; after approval, switch primary back to the private domain and delete the FB app to prevent link overwrites; add new products using myshopify.com links.

Alternative successes: fixing http/https mismatches; or reapplying via “changed my domain” to keep the private domain.

Status: Partial resolutions via workarounds; no official fix. Open question: how to maintain catalog syncing after deleting the FB app.

Summarized with AI on January 17. AI used: gpt-5.
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Hey, thanks for the link! Yes, I use third-party print-on-demand company Printful. But the products are available for direct purchase from my Shopify store which is directly connected to them and I know many people selling products from the same company in Instagram Shopping.

I sent an enquiry to FB, and they said it’s probably the catalogue I’m trying to attach doesn’t have the same domain as the one with which I requested IG Shopping approval, and they can’t verify which domain I applied for IG. I think my catalogue must be attached to my own domain in which I applied for IG, but not 100% sure. And my own domain and Shopify domain are both authenticated on FB.

So I’m still in the black hole… I’ll check out her other videos as well to see If I can find any solution.