Instagram URL preview shows "Maintenance We will be back soon..." message

Technical Q&A
1

Hello everyone,

I recently re-opened my Shopify store www.gnarlymagazine.com and when I type in that URL in an instagram message to someone, a preview image and the text: Maintenance We will be back soon…" message appears.

My site is live and you can access it easily.

Does anyone know where this message and image is pulling from and how to change it?

Under Preferences, the page title and meta description are fine.

Here are screenshots showing the maintenance message in an Instagram DM and also when doing a search for my URL in the Safari browser

IG-preview.png
IG-preview.png656×520 223 KB

safari.png
safari.png1553×433 59.6 KB

2

Hi, @Johnny_VonGnarl

This is very likely due to Facebook’s services not crawling your website for changes since it has been a while. I would recommend requesting a recrawl of your store. There is a straightforward and free method of fixing this that typically takes only a few minutes. You can read about this method here.

Let me know if this worked for you!

3

Rein, this worked! Thank you so much for a quick response and fix! Very much appreciated and I hope I can pay it forward in some meaningful way.

Have a great day and thanks again.

-Johnny

4

That is great to hear! Let me know if you have any other questions and best of luck with the store!