Instore Pick ups- Match processing time for shipping orders

Ask Me Anything Q&A Estimated Delivery Dates AMA
1

We offer both shipping and in-store pickup as fulfillment options.

For shipping, we’re able to set a custom production lead time (e.g., 7 business days), and the system correctly skips weekends and holidays — which works perfectly.

For in-store pickup, however, the settings only allow a maximum of 5 days, and it counts weekends and holidays. Because our shop is not open on weekends or holidays, this causes confusion for customers (they see dates we are not open).

Is there a way to configure in-store pickup to use the same business-day production schedule as shipping, just without adding shipping transit time?
Example:

  • Production time: 7 business days (no weekends/holidays)

  • No transit time (since it’s pickup)

If this isn’t currently possible, is there a workaround or automation you’d recommend to keep pickup dates aligned with our production schedule?

2

Thank you for sharing your use case!

We’re glad to hear that estimated delivery dates are working well for your store. Unfortunately, as you mentioned, in-store pickup doesn’t currently take your business days into account when calculating processing time expectations. We’ll relay your use case to the appropriate team for consideration.