Integration error - Shopify / Bling

Retired Boards Appdev Partners Discussion
1

To whom it may concern,

We Stellabernardi have a virtual store which has integration with the Shopify platform as well as other marketplaces through the Bling ERP system at www.Bling.com.br.

We have created a routine to import products into the ERP to then export into the Shopify platform in batches. During this exportation we receive a timeout error after 60 seconds. We have already contacted the Bling team to try and address this issue, but they were not able to solve it as they state the issue does not lie within the ERP platform. We have tried exporting singular items as well as items within a category, and items without images but to no avail.

The images that are being exported with the products are in JPG format and 1620x1080. Most products being exported have between 4-12 variations, but even those with less than 4 variations are also presenting this same exportation issues. In some cases the items are exported to the platform after showing an error message, but then 2 copies of the same item show up in the Shopify platform.

For most cases, the 60 second timeout error is the most prevalent error preventing us from exporting products into Shopify.

Is there any way for us to know what may be causing this timeout with the server or know what may be preventing us from exporting the items into the Shopify platform?

Thank you.

2

Hi @jairdeon

Could you please include some x-request-ids from the failed requests? This is a header value that can be found in the response from Shopify. We can use this to have a look through our logs to see if we can find some insight into what is causing the timeouts.

Thanks!

3

Good morning Csam.

Thank you for your time and help.

Analyzing the return we have through the ERP Bling system I was not able to locate information reguarding “x-request-ids”, but I will be speaking with Bling so they can help me locate and identify the returns for this field.

As additional observations, I will be leaving a couple of screenshots below about a couple of tests I will be doing this morning where one of the products will have 4 variations and was exported successfully and the other with 16 variations was not.

Thank you.