# Internal server error Error code 500 **URL:** \ **Category:** Technical Q&A\ **Tags:** troubleshooting\ **Created:** [November 18, 2025, 1:23pm UTC](https://community.shopify.com/t/internal-server-error-error-code-500/576105 "2025-11-18T13:23:11Z")\ **Posts on this page:** 2\ **Page:** 1 ## AI-generated summary Issue: Users are encountering HTTP 500 “Internal Server Error” messages (screenshot provided) when trying to access services. Likely cause: A broad Cloudflare outage affecting multiple global datacenters. A participant cites Cloudflare’s status noting widespread 500 errors and that even the Cloudflare Dashboard and API are failing. Impact: The errors are not limited to a single site; multiple customers are affected due to Cloudflare’s edge/network issues, which can surface as 500 responses to end users. Current status: Cloudflare reports it is investigating, assessing impact, and working on mitigation. Further updates are promised via the official status page. What to do: Monitor https://www.cloudflarestatus.com/ for updates. There is likely no local fix required; the problem stems from Cloudflare’s infrastructure. If errors persist after Cloudflare reports recovery, then investigate site-specific causes for HTTP 500 responses.
**Author:** ![mrjojo561](https://avatars.discourse-cdn.com/v4/letter/m/278dde/32.png) [@mrjojo561](https://community.shopify.com/u/mrjojo561)\ **Post date:** [November 18, 2025, 1:23pm UTC](https://community.shopify.com/t/internal-server-error-error-code-500/576105/1 "2025-11-18T13:23:11Z")
Why does this happen? ![Screenshot 2025-11-18 at 11.21.28 pm](https://canada1.discourse-cdn.com/shopifyforum/original/4X/6/f/0/6f09c33806f8358ed5a0b6f844fd277bd926dc21.png) ---
**Author:** ![aiyyo.ai](https://avatars.discourse-cdn.com/v4/letter/a/ebca7d/32.png) [@aiyyo.ai](https://community.shopify.com/u/aiyyo.ai)\ **Post date:** [November 18, 2025, 2:12pm UTC](https://community.shopify.com/t/internal-server-error-error-code-500/576105/2 "2025-11-18T14:12:55Z")
Cloudflare has been having issues the past hours, massive outage around datacenters around the world. “Cloudflare is aware of, and investigating an issue which impacts multiple customers: Widespread 500 errors, Cloudflare Dashboard and API also failing,” the updated message reads. “We are working to understand the full impact and mitigate this problem. More updates to follow shortly.” > **[Cloudflare Status](https://www.cloudflarestatus.com/)** > > Welcome to Cloudflare's home for real-time and historical data on system performance.