INTERNAL_SERVER_ERROR on Storefront API's "cart" query

Retired Boards Appdev Graphql Basics And Troubleshooting

Topic summary

Random INTERNAL_SERVER_ERROR responses when calling the Storefront API GraphQL cart query. The failures began today and occur intermittently; other Storefront operations appear unaffected.

Key details:

  • Error message indicates a server-side problem: “Internal error. Looks like something went wrong on our end.”
  • Provided request IDs for support correlation: 60c30321-9ded-44ee-b553-792d1456a7be-1715860755 and 59d02afb-992b-43c5-9410-c94945aff433-1715863178.
  • The post links to the cart query documentation; no version or implementation changes were mentioned by the reporter.

Impact and scope:

  • Intermittent outages specifically on the cart query; not reproduced on other operations.
  • Onset is same day as report, suggesting a recent regression or platform issue.

Status and next steps:

  • No resolution or workaround reported yet; cause unknown.
  • Action item: use the included request IDs when contacting Shopify support for investigation.

Notes:

  • The included error JSON snippet is central to understanding the failure and indicates Shopify-side internal errors.
Summarized with AI on December 29. AI used: gpt-5.
1

We are using the Storefront API and earlier today we started noticing a random behavior where the “cart” query randomly fails with an internal server error:

{
  error: {
    message: 'Internal error. Looks like something went wrong on our end.\n' +
    'Request ID: 60c30321-9ded-44ee-b553-792d1456a7be-1715860755 (include this in support requests).',
    extensions: {
    code: 'INTERNAL_SERVER_ERROR',
    requestId: '60c30321-9ded-44ee-b553-792d1456a7be-1715860755'
  }
}

Another request ID with the same error:

59d02afb-992b-43c5-9410-c94945aff433-1715863178

This has only started to happen today. Not seeing the same error with any other operation.