USPS shipping labels for an order to Australia fail with a “carrier can’t deliver” error, despite the customer selecting USPS at checkout. The issue appears when fulfilling the order a few days after it was placed.
A response explains the cause: USPS suspended most international mail delivery to Australia from September until further notice due to transportation shortages and COVID-19 restrictions. As a result, the platform cannot generate USPS labels for Australia.
Additional note: there is frustration that chat support is not providing effective help.
Outcome: No workaround is provided in the thread; the explanation points to USPS service suspension and links to carrier status documentation. The discussion effectively identifies the cause but remains open on next steps for fulfilling the order.
I am getting an error when going to purchase shipping label for order to Australia using USPS per the customers request at time of order. Now that Im trying to fulfill, error says carrier can’t deliver. Why is this happening a few days after an order come through?
Also, Chat support is not trained or empowered to actually provide support. This is frustrating.
Hi @TroyFitzgerald ,
USPS suspended most international mail delivery to Australia from September until further notice due to the combined effects of a lack of transportation and COVID-19 restrictions. Thus you are not being able to print shipping labels.
For more details, you can refer to this: https://help.shopify.com/en/manual/shipping/setting-up-and-managing-your-shipping/enabling-shipping-…