Good morning.
We sell classic car parts worldwide, on a relatively small scale, and have done for 40 years. Prior to using e-commerce we took orders over the phone (or email), picked and packed them and used weight and volume to generate shipping quotes. We’d then go back to the customer with the price, and get the yay or nay.
Why, do you ask?
Because we sell stickers to exhaust pipes and gaskets to windscreens. A sticker is light and thin, but an exhaust is mostly just bulky. And if you order a windscreen (which we have bespoke wooden crates made up to carry them safely) and an exhaust it is far too complicted to send as “one package”.
How should we solve this, do you think? Currently I’m only selling online to UK addresses, because for the most part it’s quite simple, and am asking international customers to contact us directly. But if we have customers in New Zealand, the US and Europe they would prefer it if we can offer shipping online.
I’ve tried making rules in Shopify with exceptions for, say, exhaust pipes, but didn’t find it reliable enough to “go live” with them.
I’d love your thoughts if you have any.
Thanks, Tristan