We have an order where the customer is from AUS (we are in the US). We have international shipping options set up in Shopify Shipping and they were able to select USPS First Class International as their shipping method/cost during checkout. However, on our end, when we try to print a USPS First Class International label for the order, we get an error message that says “The service you selected is unavailable between your origin and destination address.” I’m confused how this can be because the customer was able to select the service and as far as I can tell USPS First Class International does ship to AUS from the US. Has anyone else run into this and found out what the solution is? I saw someone asked about this in an old post but no one responded so I’m unsure of the resolution to prevent this from happening again. We have since shipped the customer’s order via UPS but it cost us double the price to do so, so we wouldn’t want to keep doing that every time. Thanks!
Hi @supafly ,
This issue is occurring since the USPS has temporarily suspended First Class Package International Service (as of September 3, 2021) and Priority Mail International (as of September 17, 2021) delivery to Australia due to carrier issues related to the COVID-19 pandemic. However, Priority Mail Express International delivery is not being impacted and the delivery will be continued.
As a workaround, you can use other shipping services from USPS or other carriers like UPS, DHL or FedEx.
The quickest way to check for suspensions is from the USPS https://about.usps.com/newsroom/service-alerts/international/welcome.htm . Australia and New Zealand have been off limits for months.
It sure would be helpful if SHOPIFY had error messages that were more targeted to the situation instead of the same old message used all the time.
For us this problem is not solved. We are getting a lot of complaints from international customers. They get an error that says “the items you added can’t be shipped to your address. Remove the items to complete your order”. There is no problem with the items they have all their HS codes set. We even checked every box for USPS and UPS but it gives the customer no choices of carrier or service delivery type. Very frustrating. There is some glitch in the software, or, I have no idea what settings to change - I’d think turning on all options would work to give them an available choice, but nope. I wonder if it has to do with the formatting of the address? International addresses sometimes are a little different than US addresses (postal code sometimes comes before other information etc). Something else? Any help please reply.
We did not have any issue with customers being able to see a carrier option to ship - they just weren’t able to choose USPS due to that carrier suspending delivery in certain international destinations (and they still do). We had to shut off USPS as a carrier option for the suspended countries and just offer UPS and everything has been working fine for us since then. Not sure if that’s the same issue/resolution that will be useful to you but I hope some nugget in here, helps! 
Thanks Supafly. I did not I even try to cut off country by country but we are having issues with Canada, Spain, France and others just off the top of my head so I am not sure that is the problem. Last night I deleted USPS as an option entirely, so now I’ll have do to do some testing to see if it gives the customers a UPS option. Maybe my plan (the regular plan) is more limited but I cannot turn on DHL or FedEx. FE is not even an option on my list/plan and DHL is grey it won’t turn on. We sell quite a bit, but not enough to justify paying $2k a month for the upgrade plan. My previous software was server based and offered my customers every option I checked.
For the record this is just for “rest of the world”. For the USA I offer flat rate pricing. And also, it used to work fine. We could get the international customs documents printed etc. Something happened more recently to the software or the USPS policies or something because it was working since we switched to Shopify around a year or so ago and only recently started getting complaints. Now we turned on the inbox/chatbox and get a lot of complaints so I am wondering how many abandoned carts are due to the export shipping issues we’ve had? I’ll keep troubleshooting. Thanks again.