It sounds like you’re facing a frustrating issue with your Shopify store’s visitor analytics. Here are some brief troubleshooting steps to help you resolve the problem:
Possible Causes and Solutions
- Google Analytics Integration:
Check Tracking Code: Ensure the Google Analytics code is correctly installed in your store’s theme settings.
Review Filters: Verify that filters aren’t excluding certain traffic.
- Shopify Analytics Settings:
Review Settings: Ensure analytics tracking is enabled under Online Store > Preferences.
Browser Issues: Test your site in different browsers or incognito mode.
- Third-Party Apps:
Check Conflicts: Disable any analytics apps temporarily to see if they’re causing issues.
Update/Reinstall: Consider updating or reinstalling apps that track analytics.
- Session Timeout:
Adjust Tracking Settings: Check session timeout settings to ensure they’re not too short.
- Customer Accounts:
Track Guest vs. Logged-In Visitors: Review how your analytics tool tracks these sessions.
Next Steps
Contact Shopify Support: If the issue persists, reach out to Shopify support for assistance.
Use Alternative Tools: Consider integrating tools like Google Tag Manager for better insights.
Monitor Regularly: Keep an eye on your analytics for any changes.
By following these steps, you should be able to identi
fy and fix the visitor count issue on your store.