We have the same problem with our headless shop, inventory is not updating.
Topic summary
Inventory quantities are not updating promptly on storefronts after manual changes or orders, causing products to appear sold out or to show stale stock. Impact includes orders not decrementing inventory immediately and some items marked “sold out” despite quantity set to 1.
Reports and scope:
- Multiple merchants affected, including a headless storefront, since at least yesterday.
- Issue is intermittent: affects various products and even the admin list view for stock.
- Bulk edits and saves don’t reliably propagate to the live site.
Troubleshooting and requests:
- Clearing browser cache or switching browsers does not resolve it.
- A participant requested screenshots and clarification on whether inventory is displayed directly to customers, managed via admin, and whether other sync tasks run regularly.
- Screenshots were shared showing list-view stock not updating and the product page labeled sold out.
Current status:
- One merchant reported it was fixed later the same day; others still experience unstable behavior, and a new report indicates the problem persists.
- No confirmed root cause or platform-wide fix shared yet. Discussion remains open; action items include providing diagnostics (screenshots, workflow details) and monitoring for a backend resolution.