Inventory no tracked issue (Printify >> Shopify)

Topic summary

Inventory shows as “All in stock” in Printify but “0 in stock” in Shopify, as evidenced by posted screenshots. Multiple merchants report the same mismatch after enabling inventory tracking.

Impact: Sales channels (e.g., TikTok Shop) mark products out of stock, disrupting listings and potential sales.

Vendor response: The original poster contacted Printify and is awaiting a reply; no official fix reported.

Suggested fixes:

  • In Shopify, untick “Inventory not tracked” (i.e., enable tracking) and ensure “Continue selling when out of stock” is not checked via Bulk Edit.
  • For products where new colors/sizes were added and metafields are used, disconnect color/size metafields, save, republish changes from Printify, then reconnect metafields and re-order attributes (per a referenced Reddit workaround).

Technical notes: Printify is a print‑on‑demand fulfiller; Shopify is the storefront platform. Metafields are custom product attributes; Bulk Edit is Shopify’s mass editor.

Status: No confirmed resolution. The issue remains open with several users seeking guidance and only community workarounds provided.

Summarized with AI on December 11. AI used: gpt-5.

I have a frustrating issue with inventory tracking. My products get fulfilled by Printify. There are out-of-stock products in my inventory so through the help of Shopify, I got to learn how to track inventory.

But, there’s a problem.

On Printify, it says “All in stock”, BUT on Shopify, it says “0 in stock”. What’s wrong? It’s not tracking the inventory correctly.

How can I solve this issue?

Even after asking Printify about this problem, I’m left behind waiting for their response email.

I’m having the same issue - anyone have any suggestions?

2 Likes

Same here… anyone know what to do??? I just turned on inventory tracking and now this is a mess

I have the same issue. Did you figure this out or has anyone discovered the solution?

I’m also having this issue. Has anyone figured it out? My TikTok store shows out of stock in everything because of it.

To stop out of stock inventory, unticking “inventory not tracked” is the best way to do this. It’s also best to make sure “Continue selling when out of stock” is not ticked. Done in the Bulk Edit section of your products.

did you get an answer for this?? I am facing the same issue.

I think there’s a solution here: https://www.reddit.com/r/Printify/comments/1h1jdrh/its_impossible_to_add_new_variants_sizescolors_to/

So basically… when you want to add additional colors or sizes on an already live product you have on Shopify, assuming you’re using metafields for color (and/or size) just make sure to DISCONNECT from them, save your product, then go to Printify and attempt to republish your changes… afterwards go back into Shopify, reconnect to those metafields, re-arrange the order of anything that might have gotten changed and save the product.