I received products in Stocky, but it’s not showing they we
Topic summary
A user received products in Stocky but the inventory is not showing up in their system.
Support Response:
- Stocky is designed for stores with Point-of-Sale (POS) needs and locations
- When a purchase order is received via Stocky, stock should appear at the POS location where “Receive and Sync Selected” was clicked
Suggested Troubleshooting Steps:
- Review inventory via: Admin > Products > Inventory > Filter by location in the top bar
- Check Stocky app activity through: Admin > Settings > Apps and sales channels > Apps and sales channels page > click Stocky
Status: The discussion appears to be ongoing, with support requesting confirmation on whether the user tried the suggested steps. The response text contains some formatting issues but the core troubleshooting guidance is provided.
Hi, @spowers !
Welcome to Shopify Community. Thank you for sharing your question with our network.
Stocky by Shopify is an inventory management application that is built to use for stores that have Point-of-Sale needs and locations.
Thus, if you successfully received a purchase order via Stocky, you can expect to find the stock filled at the POS location where you clicked “Receive and Sync Selected” as per the prompts.
Have you tried to review all inventory via the Admin and your locations:
> Products
> Inventory
> Filter by location in the top bar
Alternatively, you can also review activity via the Stocky app by going to:
> Admin
> Settings > Apps and sales channels
> Apps and sales channels page, click Stocky
I trust that is a little more clear, but let me know if I have missed or misunderstood anything and I’d be glad to chat further.
Warm regards,