Inventory search bar broken

Shopify Discussion
1

Keeps displaying no results on valid squ numbers on desktop and app.

1 Like
2

Hi, @JustinNJ .

Thanks for posting to the Shopify Community.

I understand your inventory search bar does not function as expected on both desktop and the Shopify Mobile app.

Could you try following the troubleshooting steps listed below:

  1. First try checking your internet connection. You’ll want to ensure that you have a stable internet connection, as connectivity issues can affect the functionality of the search bar.
  2. Another option is clearing your browsers cache and cookies. Sometimes, clearing your browser’s cache can resolve issues with loading and functionality. Try clearing your cache and then refreshing the page.
  3. If the issue persists, try accessing your Shopify admin from a different web browser to see if the problem is browser-specific.
  4. If you have recently installed any new apps, they might be conflicting with the inventory search functionality. Try disabling them temporarily to see if that resolves the issue.

Let us know if the issue persists, and we can take a more detailed look.

3

This occurs on multiple browsers, computers, and on the ipad app.

It seems to be an issue of it no longer displaying results for partial part number searches.

See below.

Full part number 3 results.

JustinNJ_0-1724602204615.png
JustinNJ_0-1724602204615.png708×366 24.1 KB

Partial part number does not display those items, it shows different ones. Seems to be searching the description field now.

JustinNJ_1-1724602276620.png
JustinNJ_1-1724602276620.png763×346 9.2 KB

1 Like
4

Hey there, @JustinNJ ! Thanks for taking the time to follow up with that additional context and that screenshot!

Just an additional quick question here - can you let me know when you first noticed that this was occurring? I did some testing in my own store and I appear to be able to replicate but I do want to collect some additional context from you regarding when this first started happening for you. Have you been able to successfully search for these products in the ‘Inventory’ search bar with success in the past?

5

Having the same issue. Was able to search with a partial sku before and have multiple search results come up. Now it requires the exact sku for any single result. I first noticed it last week.

6

Hi, @TKIRK_RUSA !

Thanks for jumping in on the thread. It appears we’ll need to access your account in order to investigate this issue further. While we’re not able to provide account-specific support via social media at this time, we’d be happy to continue assisting you through our Help Center. Simply enter the details of your issue into the chat assistant and click “I still need help” to be connected with a Support Advisor.

Please let me know if you have any other questions!

7

I started this thread when i noticed it.

8

This is still broken, when will it be fixed?

9

@Victoria_13

this is still broken