Inventory Update Via Integration Issue

Product Development & Sourcing
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Topic summary

Main issue: Intermittent failure of a vendor’s Shopify integration to update inventory for all variants of a single item, causing overselling. Manually toggling “Track quantity” on a variant immediately restores sync for that variant.

Key details:

  • “Track quantity” (Shopify setting that enables inventory tracking per SKU/variant) is on for all variants but some stop receiving updates from the vendor source.
  • Problem leads to selling out-of-stock items at the vendor.

Requested help:

  • Bulk method to toggle “Track quantity” for all variants.
  • Way to proactively detect when inventory updates have stopped for a SKU.

Suggested actions:

  • Use CSV import/export or a bulk-editing app to toggle “Track quantity” across variants at scale.
  • Implement inventory monitoring via alerts/notification apps to flag stalled updates.

Status: Guidance provided; no confirmation of resolution. Open questions: root cause of sync drop-offs and automated detection without third-party apps remain unspecified.

Summarized with AI on December 26. AI used: gpt-5.
1

A vendor I work with has a Shopify integration app that I use to import item data and update inventory qtys from their website. “Track quantity” is enabled for all variants/SKUs and it works most of the time, but there are times when all the variants for an single item stop being updated from the vendor source. It leads to sales for items that are out of stock at the vendor. If I toggle the “Track quantity” option for a variant, sync resumes properly for that variant.

Is there a way I can toggle “Track quantity” in bulk for all my variants at once or is there a way to proactively identify when inventory updates have been disconnected for a SKU? Thanks.

2

@Glow_Up_Fits Shopify, you can use CSV import/export or a bulk editing app to toggle “Track quantity” for variants in bulk. To monitor inventory updates, consider setting up alerts or using Shopify apps that offer inventory monitoring and notifications.