Invisible Price and Image on Live View of my Shopify Store

Store Design

Topic summary

A Shopify store owner reports that product prices, cart totals, and product images are not displaying on the cart page when customers attempt to place orders. Screenshots show missing visual elements in the checkout flow.

Troubleshooting suggestions provided:

  • Verify product and cart page settings have price/image display enabled
  • Test with a different theme to isolate the issue
  • Disable potentially conflicting apps
  • Check theme code for missing Liquid variables: {% product.price %} and {% product.featured_image %}

Current status:

  • Store uses Empire Theme; owner prefers not to switch themes due to existing design work
  • Disabling the Bucks currency converter app did not resolve the issue
  • Owner requests step-by-step guidance with screenshots for implementing the code-checking solution

The issue remains unresolved and requires further technical assistance with theme customization.

Summarized with AI on October 30. AI used: claude-sonnet-4-5-20250929.
1

Hello, My name is Mohammad from Sultanate of Oman. I need your assistance to solve invisible price and product price issue upon selecting and placing an order. Customer can not see the product price, cart total and product image when they tend to place an order.

Plz guide me how can i solve this problem.

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Screenshot 2025-03-20 133754.png
Screenshot 2025-03-20 133754.png1788×352 47.6 KB

2

Hi,

These things you can try

  • At product and cart page setting make sure show product price and image enabled
  • Test with another theme
  • Disable conflicting apps
  • Look for missing {% product.price %} & {% product.featured_image %}
3

Hi, Many thanks for your response.

I am using Empire Theme, there i did not find any option about Product Price and Image Enabled

Since i have designed my entire store on Empire Theme, its difficult to change the Theme now.

I was using Bucks App as currency convertor, i checked it by disabling this app but issue is still there.

Regarding your last point “Looking for missing {% product.price %} & {% product.featured_image %}” i am not aware where to apply this code.

Would you please send me the solution with screen shorts?

Appreciate in advance your usual support.

Thanks

Mohammad