Invite A Entrepreneur - no credit, just a run-around

Shopify Discussion
1

Did anyone participate in the “Invite A Entrepreneur” program in the spring that offered $100 service credit to both parties? Has anyone gotten their credit?

I’ve been getting the run-around for months and ever though I’ve spent way more time that $100 pays for this has become a principal thing for me.

2

Hi @HunterCreek ,

Thank you for reaching out to the Community. I’m happy to provide some assistance with this request, to ensure it gets resolved.

If you have not yet received those funds, I’d encourage you to review the eligibility criteria. Rewards will only be given if all of the criteria listed below has been met:

  • Advocate (i.e you) must be on the Trial, Basic, Shopify or Advanced plan when the referral was made (Pause and Build, Starter, Plus, etc are excluded).
  • The referral (i.e friend) must select the Basic, Shopify, or Advanced plan.
  • Payouts will occur after both parties have paid at least one full priced bill on the Basic, Shopify, or Advanced plan (Invoices for the $1 for 3 month trial do not count as a full priced bill).

If one or more of the above criteria is not met, then the funds will not be paid out to both the advocate or friend.

If however, you’ve confirmed that all requirements have been met, you can connect with us directly for further investigation. This will allow our support team to take a closer look, as we wouldn’t have access to any account details through the Community.

To connect, you can:

  • Head over to our Help Center.

  • Enter into the chat box Contact Support.

  • Log into your shop.

  • Select one of the available support options.

Please let me know if you have any other concerns.

3

I have verified that both shops meet the eligibility requirements (the other shop owner shared her screen and showed me her billing history). I have provided all of the needed info.

I have ticket number 43213327. I have spent countless hours with online support and all I get is the run-around, asked the same questions and then am told that the agent can’t verify about the other shop.

4
  • Merchants from a participating country - both are in the US
  • Merchant (Advocate) must be on Trial, Basic, Shopify or Advanced plan when the referral is made - I have been on the Shopify Plan paying yearly since 2022 - I paid my yearly on 5/26 - see attached screenshot
  • This means Frozen, Pause and Build, Starter trial, Starter, Plus, and Enterprise (Commerce Components) are excluded
  • Referral (Friend) must select the Basic, Shopify, or Advanced plan - she is on the Basic Plan paid yearly (bill was paid 6/24) - see attached screenshot
  • Payouts occur after both parties have paid at least one full priced bill on the Basic, Shopify, or Advanced plan. Note: Invoices for the $1 for 3 month trial do not count as a full priced bill. - both have paid for a yealy plan

I have screenshots of both billing histories.

5

Hi @HunterCreek ,

Thank you for the prompt response and sharing those additional details.

If you have confirmed that both you and the friend have met all the outlined eligibility requirements, I’d encourage you to follow up with your open ticket. Please feel free to share those screenshots there, as this will allow our support team to investigate further.

When it comes to account specific inquiries like this, I wouldn’t have access to any account details through the Community. I do however, understand the impact that this may have caused. The best thing you can do is continue speaking with us directly, as this will allow us to get you authenticated and confirm the appropriate steps are being taken.

To connect, you can:

  • Head over to our Help Center.

  • Enter into the chat box Contact Support.

  • Log into your shop.

  • Select one of the available support options.

Please let me know if you have any other questions or concerns.