For the past hour, I’ve been researching this issue and found that merchants have been requesting this feature since 2019 on this forum, with only minor mentions elsewhere on the internet. Yet, Shopify has done nothing to address it.
I’ve been using Shopify for five months, and a major issue for any EU business is that at checkout, customers can’t select an invoice option or enter their VAT details natively—unless they pay for Shopify Plus at $2,300/month. This is a fundamental requirement across Europe, yet Shopify forces merchants to rely on third-party apps, breaking the native checkout experience. The Winter 2025 update introduced hundreds of features but still ignored this basic need.
If you face the same issue or agree, hit like so Shopify takes notice!
On the bright side, Shopify did make a change over the past six years—instead of fixing this ultra-basic feature, they increased the price of Plus from under $2,000 to $2,300.
Just because Shopify is based in Canada doesn’t mean European business needs should be ignored!
I completely agree with your frustration. It’s disappointing that such a basic and essential feature for EU merchants is still not natively supported in Shopify, especially considering how common cross-border B2B transactions are within Europe. Every webshop here is likely to receive B2B orders from (neighboring) countries, where VAT reverse charge rules apply. Not being able to handle that properly in the native checkout creates unnecessary complexity.
We previously used Lightspeed, where this was handled smoothly out of the box. The lack of this functionality in Shopify has caused us quite a bit of frustration, and I’m certain it will make other EU businesses think twice before switching to Shopify.
It’s hard to understand why this hasn’t been prioritized in over five years, especially when Shopify keeps expanding into international markets. EU merchants shouldn’t need to rely on patchy app-based workarounds for something this fundamental.
Let’s hope Shopify truly starts listening. This is not a “nice to have,” it’s a legal and operational requirement for any serious EU business.
Shopify is polished in many areas, but when it comes to VAT handling for EU merchants, it’s clearly behind—and that’s a dealbreaker for B2B transactions.
Let’s be clear: B2B doesn’t mean selling 10,000 units per order. It simply means one business is selling even a single €1 item to another business. And in Europe, that requires issuing a proper invoice with valid VAT information—by law.
Adding a simple VAT field at checkout and allowing the customer to request an invoice is not an “enterprise” feature. It’s a basic legal necessity across the EU. The fact that this is only available with Shopify Plus at $2,300/month makes no sense and effectively blocks serious B2B use for most EU businesses.
This isn’t about edge cases. It’s about enabling lawful, everyday transactions in one of the world’s biggest economic zones.
For the past 3 years I’ve been checking the Shopify changelog hoping they add this. I honestly don’t understand how this isn’t a bigger issue. 90% of our customers are B2B so we use Prestashop/Shopware/Woo for them. Can they spare +€100 a month for their ecommerce? Sure! But 2500USD a month for a 1-year contract. WHAT? I understand that the top 2% can afford this, but what about the “small to mid-size” b2b businesses. What is your go-to solution @funworldgr ?
Same frustration here. We’re mainly B2C but we do get a good number of B2B orders — and Shopify just doesn’t support this properly unless you’re on Plus, which is way out of reach at $2.500/month.
What we currently do is very basic: we’ve added a textarea at checkout/cart where customers can leave their company name, VAT ID, and any invoice notes. If someone calls, we just ask them to either fill in the info there or send it to us directly. In no case is the B2B process automated — it’s all manual. Definitely not scalable, but it’s the only workaround we’ve got for now.
Hoping Shopify eventually wakes up to the needs of small/mid-size B2B businesses too.
EU B2B VAT workflows are definitely an important requirement for many merchants, especially with invoicing and compliance becoming stricter across Europe.
A lot of stores today are looking for: • VAT number collection
• VAT validation
• reverse charge handling
• compliant VAT invoices
• smoother B2B checkout experience
That’s exactly the workflow we focused on with VATify for EU Shopify merchants.
