Is a purchase possible while store is in test mode?

Shopify Discussion
2

Hey @halfmist

If you received an email about a payout but don’t see corresponding orders in your Shopify admin, there are a few things you can check:

  1. Order Status:

    • Ensure that you’re checking the correct order status. Sometimes, orders might be marked as pending or unfulfilled. Verify your order status filters in the Shopify admin.

  2. Test Mode:

    • Check if your store is still in test mode. If it’s in test mode, real transactions won’t be processed, and orders won’t show up in the regular order list.

  3. Payment Gateway Configuration:

    • Confirm that your payment gateway is properly configured for live transactions. If it’s still set to test mode, real transactions won’t be processed.

  4. Email Authenticity:

    • Confirm that the email you received is legitimate. Check for any signs of phishing or fraudulent activity. Ensure that the email address and content are consistent with Shopify communications.

  5. Contact Shopify Support:

    • If you’re still uncertain, it’s recommended to contact Shopify support. They can review your store settings, transaction history, and help you determine if there’s any issue with your setup.

Thanks