Is AI finally earning your trust in customer support?

Shopify Discussion
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Topic summary

A community member highlights recent improvements in AI customer service tools, specifically citing Lyro AI agent at Tidio as an example. The tool reportedly achieves a 67% resolution rate while learning only from user-provided data and maintaining user control.

Key discussion points raised:

  • Whether AI is genuinely solving customer problems rather than just deflecting them
  • If these improvements increase confidence in using AI for core business processes
  • Where businesses draw the line between human support and automation, and whether that boundary is shifting

The post seeks feedback from other Shopify merchants about their experiences with AI customer support tools and whether these solutions are delivering meaningful value in real-world applications. The discussion remains open for community input on AI performance and trust levels.

Summarized with AI on October 27. AI used: claude-sonnet-4-5-20250929.
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Hey Shopify community!

It feels like AI in customer service has really turned a corner lately. I’m noticing a big improvement not just in speed, but in accuracy and actual issue resolution.

For example, taking Lyro AI agent at Tidio:

  • It only learns from what you give it (no mystery data sources).
  • It stays fully under your control, but still responds with surprising creativity.
  • The resolution rate has seriously improved to 67%, and it actually understands the context of customer issues.

That got me thinking:

  • Have you noticed that AI is actually getting better at solving real problems, not just deflecting them?
  • Do improvements like this make you feel more confident in trusting AI with core business processes (like customer support)?
  • Where’s the line for you between human support and automation and is it shifting in your business?

Would love to hear what others are seeing in the wild. Are your AI tools finally pulling their weight?