Is anyone else experiencing a down support site?

Technical Q&A
1

I am getting page does not exist:

This page doesn’t exist

You may have mistyped the address or the page may have moved.

Go back to the home page

2

Hey, @jferezy .

Thanks for reaching out! I definitely understand the importance of being able to reach our support team, so let’s get to the bottom of this.

I believe the link you shared could be for the wrong page. Can you please try heading here: Shopify Help Center. Once you log in to your account you can create a support request through live chat, email, or callback. To do so, type your request in ‘Ask about a topic’, scroll down to ‘Get Support’, and then click ‘Continue.’ From there, you can submit your request to speak with an advisor.

Please let me know if that works for you. In the meantime, is there anything I can help you with here? I’m happy to do so.

Talk soon,

3

Hey, @jferezy .

Just checking in. Were you able to reach our support team? Please let me know if there’s anything else I can do to help.

Warmly,

4

Yes - thank you!!

5

Hi, @jferezy .

Thanks for letting me know! Happy to hear it.

Best,