Is anyone else experiencing DNS_PROBE_FINISHED_NXDOMAIN store connection issues?

Shopify Discussion
1

My store is not connected today, from approx. 9am.

is anyone else having issues?

is it shopify or my store in particular?

2

Hi, @altactive .

Thanks for reaching out to the Shopify Community.

I understand you’re experiencing an issue on your end that has made your storefront inaccessible.

Based on the error message you shared DNS_PROBE_FINISHED_NXDOMAIN this often indicates that this probe could not find the matching IP for the domain, and it determined that the domain is non-existent.

To gather a bit more context, could you provide information on the following:

  • Please share your store URL so we can try replicating the issue on our end and check your DNS records.
  • Share a screenshot of the error message when accessing your storefront.
  • Are there any error messages next to your domain in your Settings > Domains section?
  • Have you made any recent changes to your domain or account settings?

I look forward to hearing back and troubleshooting this together.