Hello all! My second day here and just help/ support on this platform is non existent. Never seen a service that doesn’t have any support/ help line even though its advertised to have such a good one. I tried writing, they responded that do not take incoming inquiries, I tried calling to about 5 different numbers and none of them are responsive, and please, forget the help/ support button, only error messages popping out. IS THIS HOW IT WILL BE FROM NOW ON?
…thousands of posts and articles and not a single person on customer support line. Is it just me???
Hey Sally! could you please elaborate on what issue you’re facing? Also have you tried using their chat? I think it could help connect you to a support advisor.
I’d love to get in touch via chat. Been trying to do it two days in a row. On both of my accounts, when I press Help Center I get one and only one response
Sorry to hear that you are having this experience.
First, I would be more than happy to see if there is anything I can do to help you out with your main issues, so please feel free to tell me more about it here.
If we find that it is something that would require our team to access your account and details, then you can see this link here, and scroll down to access our live chat option.
Turns out I wasn’t able to write to help line because I had not entered my first and last name in the initial set-up process. This seems interesting as I was able to pay and do the rest, but not reach help without this information. Now I must proceed with double authentication to get to help line. Maybe its just me, but seems rather intense. I will sort this out, and thanks for the replies, good to have this here is all else fails. Hope others have it easier
On the other hand, many problems seemed to solve themselves in the meantime. Just… when you are new on a new platform it seems safe when you know you have the help there available…
