Anyone having store problems /
Mine has gone down . Subscription ok and shopify servers ok when checked
Paul
Can a Shopify expert please look at this.
Regards Paul
Hi, @Paul_Stevenson1 .
Thanks for reaching out and posting your question here.
When navigating to your website (www.darkclearskies.co.uk) I was able to view your storefront on both a desktop and mobile device with no display or access issues. I’ll share a screenshot below.
To gather a bit more context could you provide more information on the following:
- Can you share a screenshot of the display issue/error you’re seeing on your end?
- What browser are you using?
- What device(s) have you tried using?
In the meantime, I recommend going through the following troubleshooting steps to rule out any local issues:
- Clear your cache and cookies. Then try rebooting the browser.
- Try a different web browser as well as an incognito window or a private window.
- Try another device, like another computer or mobile phone.
- Try on the Shopify Mobile app; this is usually the best step to try as it also rules out device issues.
Let us know if the above troubleshooting steps have helped and if you’re able to access your website.
Hi and thanks for the reply all good now.