Is anyone else facing issues with the Product Review app today?

Shopify Discussion

Topic summary

Ongoing errors are affecting the Shopify Product Reviews app today; Shopify confirms developers are investigating a fix. The app has been delisted and is being sunset (discontinued).

Timeline details differ: a Shopify rep cites end of January 2024 for sunset, while another participant states the app will stop functioning on May 6, 2024 and existing reviews will no longer display. Both advise exporting current reviews (CSV) before the cutoff.

Recommended next steps:

  • Export your reviews as a CSV for backup and migration.
  • Migrate to an alternative reviews app.

Suggested alternatives from the thread:

  • Judge.me, Stamped.io, Yotpo, Loox, Okendo. Another user promotes Ali Reviews, noting free CSV import and providing a migration guide.

Multiple users report experiencing the same issue today. No immediate resolution is posted yet; a short‑term fix is pending from Shopify, and a longer‑term migration to a third‑party app is advised. The exact retirement date remains unclear in the discussion.

Summarized with AI on December 27. AI used: gpt-5.
3

Hi @Scalecraft ,

You might be seeing issues with the Shopify Product Reviews app because it’s being discontinued. Unfortunately, on May 6, 2024, the app will no longer function, and your existing reviews won’t be visible on your site.

It’s important to act before that date and export your current reviews as a CSV file to save them.

If you’re looking for a new review solution, Ali Reviews Product Reviews | Shopify App Store makes it easy to import reviews from a CSV file for FREE. You can preserve your hard-earned social proof and showcase it even more stunningly.

:right_arrow: Here’s a guide to help you export your reviews from the Shopify Product Reviews app: https://docs.google.com/document/d/1k3HSI6NFxNltWPx_6_gAFNo3_iaqAV2k0SII8jFaPRg/edit?usp=sharing

Please feel free to contact us if you have any questions.

2 Likes