Hi @Scalecraft ,
You might be seeing issues with the Shopify Product Reviews app because it’s being discontinued. Unfortunately, on May 6, 2024, the app will no longer function, and your existing reviews won’t be visible on your site.
It’s important to act before that date and export your current reviews as a CSV file to save them.
If you’re looking for a new review solution, Ali Reviews Product Reviews | Shopify App Store makes it easy to import reviews from a CSV file for FREE. You can preserve your hard-earned social proof and showcase it even more stunningly.
Here’s a guide to help you export your reviews from the Shopify Product Reviews app: https://docs.google.com/document/d/1k3HSI6NFxNltWPx_6_gAFNo3_iaqAV2k0SII8jFaPRg/edit?usp=sharing
Please feel free to contact us if you have any questions.