Is Anyone Else Having Issues Receiving Messages Through Your Website's Contact Form?

Topic summary

Main issue: Customers say messages sent via the website’s contact form aren’t being received. Shopify support reports no platform-side problems; the merchant suspects Google (email host) is blocking these contact-form emails.

Planned actions: Reach out to Google and likely switch email providers. Also considering moving away from Flodesk (email marketing) and seeking alternatives.

Recent update: A community member recommended Zoho Mail for email hosting and shared links to the Shopify Help Center (email hosting) and a 2024 roundup of email marketing software. The original poster thanked them and will review the suggestion today.

Key points:

  • Problem appears email-host related (Google), not Shopify.
  • Action items: Contact Google; evaluate new email host; assess new email marketing platform.
  • Suggested solution: Try Zoho Mail; explore recommended email marketing tools.

Status: Ongoing; no confirmed resolution yet.

Definitions: Contact form = website form that forwards inquiries via email. Flodesk = an email marketing platform.

Summarized with AI on December 23. AI used: gpt-5.

We have had customers reach out via our social media accounts for months saying they messaged up through our website contact form and not hearing from us. We aren’t receiving their messages. We’ve talked to Shopify and they said everything is working fine on their end and it must be an issue with our email host, which is Google. Apparently Google is blocking all of the messages we are receiving through our website. We are going to reach out to them and then probably change email providers. What do you guys use for your email provider?

We’ve also been using Flodesk to send promotions to our email subscriber list. Thinking of switching to someone else there too. What do you recommend?

Hi @RebekahPolder !

You can try to use Zoho mail as well. Kindly check these articles out to know more about it: Shopify Help Center | Email hosting and What’s the Best Email Marketing Software? 11 Tools to Try in 2024.

1 Like

Hi there! Thank you so much for the suggestion! I’ll look into this today! Have a wonderful Sunday. :slightly_smiling_face: