Hi @HeiNoon ,
Thanks for getting back to us here. What happens when you try and contact support? Are you still getting the “Too many requests” error?
Topic summary
Multiple users are experiencing persistent issues accessing Shopify’s support system across different stores and accounts. The primary problem occurs when attempting to contact support through the chatbot—after selecting a store, users encounter a “There’s a problem loading this page” error message.
Common symptoms include:
- Support inbox redirecting to homepage in loops
- Email support (support@shopify.com) rejecting tickets with messages about changed support procedures
- “Too many redirects” errors when accessing support pages
- Chat sessions disconnecting mid-conversation
Attempted solutions that failed:
- Standard troubleshooting (clearing cache/cookies, incognito mode, different browsers/devices)
- Using phrases like “I want to speak to a real person” in the chatbot
- Accessing support through the Shopify mobile app
Shopify staff responses consistently recommend the same troubleshooting steps, which users report as ineffective. Several users express frustration about being charged monthly fees while unable to access paid support services. Some mention critical issues like stores on hold with pending payments ($800 in one case) and POS GO device problems that remain unresolved.
Status: Unresolved. No working solution has been identified, and the issue appears widespread rather than isolated to individual accounts.