Hey I am not a store manager but a customer ,I had to come here to ask a question since I saw that when I placed an order on clystostore@gmail.com on shopify but they never gave shipment and I am not able to understand if it’s fraud here or not . What should I do ?
Hi there, @Arika !
I’m sorry to hear you’re having an issue with an order that you placed, that can definitely be frustrating. I’m happy to provide you with some next steps.
The first thing you should do is attempt to contact the merchant. You can do this by using the contact page on their website, direct messaging them on their social media accounts, or by replying to your order confirmation email. You can ask them for an update on your order and they’ll hopefully be able to help you.
If you’re unable to get in touch with the seller, and it’s been more than 4 weeks since you’ve placed your order, you can fill out this form to report the issue to us. For legal and privacy reasons, we’re unable to provide any updates to you on these reports. In order to have the possibility of a refund, you will need to get in touch with your bank or payment provider and dispute the charge with them. You can read more about what to do in these cases here:
I hope this information helps — please let me know if you have any further questions!
Thank you for the help . I am unable to get in touch with the seller but I will wait for 1 more week to see if they deliver the item or not . If they do not then I will report it to you .
It’s my pleasure, @Arika ! I’m glad I was able to help. Don’t hestitate to let me know if you have any more questions.
Cheers!
Miss Greta , I waited for many days but still my order has not arrived and even the store from where I bought is not opening now , clysto.in .
According to your previous reply I have reported this but will I get any help from this ?
Hi, @Arika !
Thank you for getting back to me. As outlined in our online order guide, you can use this form to submit a complaint to the merchant directly. Since you’ve been unable to contact the store thusfar, if you still don’t hear back from them, your best bet will be to contact your bank or payment provider directly to dispute the charge. Banks and payment providers are equipped to deal with these complaints, and will be able to guide you on this process.
For privacy reasons, we are unable to discuss an individual store with anyone but the store owner. We investigate fraudulent activity reported to us and take action accordingly. We understand your frustration, but I appreciate your help keeping Shopify safe!
Please let me know if you have any more questions, and thank you again for working with me on this.