Is it fair to rate Shopify experts low for language barriers?

Store Design
1

It not easy to find a good one.

I have problems to communicate with the expert in English.

Is it fair to giv a low rating if they don’t understand English.

1 Like
2

Hi, @Ilhagrande!

When giving a rating for a Shopify Expert, you have every right to proceed with what you feel is right based on your overall experience including the language barrier.

However, I would definitely recommend using the filters within the Shopify Experts search and choosing a location that is predominantly English speaking for a better experience in the future!

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@Ilhagrande

depend on your experience

Sorry you are facing this issue, it would be my pleasure to help you.

Welcome to the Shopify community! :blush:
Thanks for your good question.

Please share your site URL,
I will check out the issue and provide you a solution here.

4

Hi.

I made a deal in August with the expert, they have 5 stars and 200 jobs speaking English.

Agreement finish set up in 14 days.

Today it still not working, I have taking the expert of and use help from the app I buy Xtra, and I must do the expert works now without the right knowledge. I have given 2 stars for language and 3 for work.

I have more than 30 message from that develop, have bad I am with them and I must take it of and change the stars to 5. Or they will black mail my store after I open.

The expert have trying to hold me as long as possible, and I cut not do it alone that why I ask for help in the beginning.

I was hoping I cut trust that develop/ expert and Shopify giv me backup, but I ask to Shopify 3-4 weeks ago what to do, after 2 weeks they answer me back with out any help.

5

You are welcome contact me in private.

6

Thank you for providing me with additional context on your experience with the Shopify Expert. We don’t condone any blackmailing or threats made by our Shopify Experts. In order to have our Partner Support team look into this, can you please contact our Shopify Support team so they can escalate this through.

Please ensure you provide the following information :

  • How did you hire this Expert? Did you hire this Expert via the Shopify Experts Marketplace?
  • How were you invoiced by this Expert? Were you invoiced through Shopify?

Our Support team will have this escalated and dealt with. There are no guarantees on the possible outcome of this, however please rest assured, this will be looked into.

1 Like
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~~ @Ilhagrande Hi, do you have more details of the issue?~~