Is it possible for Shopify to request Canada Post daily pickups on our behalf?

Payments + Shipping & Fulfilment
1

  • We ship every single day, however as we are shipping via Shopify account with Canada Post, they do not see the amounts we are shipping and because of this we are required to pay for daily pick up of our orders.

  • It was recommended by a Canada Post rep that we start shipping with our own account in order to receive free daily pick up, because we are not recognised as having a business account with them right now

  • I was also told that Shopify will soon be requiring us to install our own business account number in any regards

  1. Is this true?

  2. Is it possible for Shopify to request daily pickups on our behalf, as they are considered the owners of the commercial account with Canada Post?

2

Hi @JT111

These are great questions to ask. At this time we don’t offer the ability for Shopify to schedule pick-ups with Canada Post. I definitely understand the benefit of having that available though and I have shared this feedback with our developers.

I don’t have any information at this time about requiring merchants to have their own business account with Canada Post, and that would go against the model we are currently using. Using Shopify Shipping to calculate your rates is to your benefit because we are using Shopify’s business account. You get the discount provided to us by Canada Post because of the number of merchants shipping products using that account.

You can absolutely set up shipping rates with your own account, but there are a few things to consider about making that change. This requires a feature called CCS (Carrier Calculated Shipping) which is only available on the Shopify or Advanced plan. If you are on the Basic plan this would require a plan upgrade, which may not be worth the additional fees. You can read more about the requirements for this here: Activating calculated shipping with Canada Post · Shopify Help Center.