As I can see, this haven’t been solved after two years. I have the same problem as JackTr and would much appreciate having the possibility not to notify customer by email about order being created when clicking on that customer has paid part.
Topic summary
Merchants need to create draft orders without triggering automatic email notifications to customers, particularly for wholesale orders, gifts, influencer packages, and purchase order workflows.
Core Issue:
- When marking draft orders as paid, Shopify automatically sends order confirmation emails that cannot be disabled
- This creates problems for businesses handling non-standard transactions (gifts, wholesale deals, purchase order systems)
- Merchants want customer information in orders for shipping/tracking purposes without notifying customers
Current Workarounds:
- Save draft orders without marking as paid (doesn’t solve tracking needs)
- Add customer information after marking as paid
- Create customers without email addresses, then optionally add emails later
- Delete customer email from order before generating, uncheck “update customer” box
Business Impact:
- Schools/institutions using purchase orders receive duplicate invoices with different numbers
- Gift recipients get unexpected order notifications
- Professional appearance suffers when clients must be told to ignore automated emails
Status:
Unresolved after 4+ years (2021-2025). Multiple users have requested a simple checkbox option to disable notifications when creating/marking orders as paid. Shopify staff acknowledged the feedback for product development consideration but no feature has been implemented. Community members express frustration at the lack of this basic functionality.
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