Is it possible to create a Contact Form for Return Request using Shopify Forms?

Store Design
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Topic summary

Goal: Create a return request contact form in Shopify that emails the store and does not create customer accounts.

Problem: Using Shopify Forms led to users being signed up automatically upon submission. The requester wants email-only submissions.

Proposed approach:

  • Create a dedicated page (Online Store > Pages) for “Return Request Form.”
  • Assign the built-in contact form template to the page.
  • Edit theme code (Online Store > Themes > Edit code > Sections > contact-form.liquid) to add return-specific fields (e.g., order number, reason for return). A small code snippet was provided to illustrate these fields.
  • Remove any hidden or explicit customer[…] fields (e.g., customer[email], customer[first_name]) that can trigger account creation.
  • Ensure email notifications are configured (Settings > Notifications); Shopify will send contact form submissions to the store email.

Notes: The guidance uses Shopify’s native contact template rather than the Shopify Forms app; the key fix is avoiding customer account fields.

Status: No confirmation from the requester; solution appears plausible but unverified and the thread remains open.

Summarized with AI on December 12. AI used: gpt-5.
1

Hi,

Could you please tell me how I can create a Contact form for Return Request using Shopify Forms?

I tried but it Signs Up the user when they complete the form. I do NOT want sign up the users who contacts us using Return Form. It should not sign up anyone, it should just send us an email.

Thanks

2

Hello @paulson1 ,

To create a contact form for return requests in Shopify that does not sign up users but simply sends an email, follow these steps:

1. Create a Custom Page for the Form- Go to Online Store > Pages and click Add Page.

  • Name the page (e.g., “Return Request Form”).

2. Use Shopify’s Contact Form Template- In the page editor, under Theme template, select contact or a similar contact form template.

  • Save the page.

3. Customize the Form Code- Go to Online Store > Themes, click Edit Code for your theme.

  • Under Sections, locate contact-form.liquid or a similar file.

  • Modify the form to include fields specific to return requests, such as:

  • Remove any hidden fields related to customer account creation, like customer[email] or customer[first_name].

4. Set Email Notifications- Shopify will automatically send form submissions to your store’s email address. Ensure your email is set up under Settings > Notifications.

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