Is it possible to sort customers alphabetically by name?

Shopify Discussion

Topic summary

Shopify merchants are requesting the ability to sort customers alphabetically by name—a feature that has been absent for over 3 years despite numerous requests.

Current Limitations:

  • Customers can only be sorted by: last updated, amount spent, total order value, last order date, and date added
  • No alphabetical sorting option exists for first or last names

Primary Use Cases:

  • Finding and merging duplicate customer accounts
  • Managing customer rewards programs
  • Updating customer information (like email addresses) when contacted
  • General customer database management for stores with hundreds to thousands of customers

Shopify’s Response:

  • Staff acknowledged the feedback and stated it would be submitted for future platform updates
  • No guarantees provided on if or when the feature will be implemented
  • No updates given despite multiple follow-up requests over the years

Workarounds Suggested:

  • Export customer list to CSV/Excel and sort externally
  • Address duplicates only when noticed during checkout
  • Use Shopify’s customer merge feature (though finding duplicates remains difficult)

Community Sentiment:
Merchants express significant frustration, calling this a “basic” and “simple” feature that should be standard in any database system. Some are considering switching platforms, with one user even mentioning potential legal action. The discussion remains unresolved with no timeline for implementation.

Summarized with AI on October 30. AI used: claude-sonnet-4-5-20250929.
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Hello, @shuragat .

Thanks so much for reaching out about this. I am afraid I do not have access to any updates relating to possible future platform updates - My role is to collect feedback and ensure the correct teams know what updates are wanted by our merchants. I have submitted that you want to see customer sorting added as a priority, and I also just want to reassure you that as a store owner myself I absolutely see how useful this would be!

I cannot guarantee when or even if this change will be implemented, but I do want you and everyone else here on this thread to know that I have heard you and have passed this feedback onto the team who do have the power to implement these changes. Thank you again for your valuable feedback!

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