Is it true that Shopify only supports off-site payment integration?

Payments + Shipping & Fulfilment

Topic summary

Main issue: A merchant using MyFatoorah asks if Shopify only supports off-site (redirect) payments; they need on-site checkout because their OCU (upsell funnel) does not work with redirects.

Clarification: Shopify supports two types of third-party gateways:

  • Direct providers (on-site): customers pay on the store’s checkout without redirection.
  • External providers (off-site): customers are redirected to a third-party checkout page.

Current status: MyFatoorah has confirmed their Shopify integration is external/off-site. The statement that “Shopify doesn’t support on-site” is inaccurate; on-site is supported via direct providers, but availability depends on the gateway and region.

Guidance: For on-site checkout, the merchant should review gateways available in their country and choose a direct provider if offered. MyFatoorah is best positioned to clarify their capabilities since they are external to Shopify.

Outcome: No change in integration was made. Action item is to explore region-specific gateways for a direct (on-site) option. Discussion remains open pending the merchant’s choice.

Summarized with AI on February 6. AI used: gpt-5.
1

Hello

brother I want to ask if this true or not. I have integrated my store to MyFatoorah payment provider. And I dont want to my customer to pay off-site because thay my funnels ( OCU ) wont support that.

also that they mentioned they have off-site and on-site.

here is their msg :

” Dear Mohammed,
Good morning,
Kindly be informed that Shopify doesn’t support on-site payment and forced all payment providers to use their new integration (off-site gateway). This means MyFatoorah has only off-site (redirect) payment integration.

Regarding, We want that to be on-site as you mention in your website. “

please confirm

2

Hi @Mohammed4685

Welcome to the Shopify Community!

I understand that you are wondering if the MyFatoorah payment gateway is an external provider, as it seems that their support has confirmed that they only offer ‘off-site’ payment integration.

There are indeed two types of third party payment gateways on Shopify; direct providers and external providers. Direct providers allow customers to complete their purchases on your store without the need to re-direct to a third-party checkout. External providers require your customers to complete their purchases on a checkout page that’s hosted externally to your store. We have more information on third party payment providers here.

It sounds like the MyFatoorah gateway have themselves confirmed that their integration with Shopify is external. They would be the best equipped to answer queries such as that, as they themselves are completely external to us.

Depending on where you are located, you may be able to avail of other gateways, some of which might be direct providers. Feel free to view the gateways for your store region by using this link here.

How is the rest of your store going? With BFCM only around the corner, now is the time to start planning. Just so you know, we have some great information available on this blog post here - it’s definitely worth the read.