hi
i have installed tidio app, but i think it is slowing down my website
is it worth having this app, is there a better app out there, or shall i not keep one at all
Hey! I’m part of the team at Tidio, so I wanted to jump in and help clarify a few things 
Tidio is designed to be lightweight and optimized so it won’t noticeably slow down your site’s load time, especially since the widget loads asynchronously (meaning it doesn’t block your site from loading first). That said, performance can vary depending on your theme, other apps, or third-party scripts.
A few things you can try:
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Run a speed test with and without the widget to see what’s really causing the slowdown.
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Inside Tidio’s settings, you can customize when the widget appears (like after a delay or only on certain pages) to balance performance and user experience.
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If you’re using heavy live chat features but don’t need all of them, try simplifying the widget for faster load.
Tidio gives you live chat, chatbots, and email integration in one tool so for many stores, it saves you from needing multiple apps (which could slow things down more overall).
But totally fair to evaluate what fits your store best.
Let me know if that helps!