I made 2 purchases from a store in 2 days and also paid for express delivery . I never got confirmation on email. Today I wrote back to the email they have given for contact and i see that the email I’d does not exist .
This is the link of the shop> > https://kurtiyakurta.myshopify.com/collections/kurtas
Hi, @Veenanaren .
Welcome to the Shopify Community and thanks for sharing your question.
I understand you’re reaching out for an update regarding an order that was placed through an online store.
Shopify is a website and shopping cart service that some merchants use to run their online stores. While it’s possible that the store you bought from may leverage Shopify services, each store on Shopify is its own business and operates individually. We don’t manage any of the day-to-day operations of any merchants or operate on behalf of any merchants. We do not manage the shipping or sales of any stores.
If you have exhausted all avenues to contact and resolve your concerns with the merchant directly, I recommend that you reach out to either your bank/credit card provider or PayPal depending on how you paid for your order. This is because most banks have built-in security measures to protect you as a buyer and they will be able to provide you with the appropriate next steps. Your bank/credit card provider or PayPal will truly be in the best position to help provide you with further options regarding your payment and possible refund options
I want to emphasize that we absolutely do not condone any type of fraudulent activity on Shopify. If this does happen to be a Shopify store, filing a claim with your bank will trigger a notification internally at Shopify. We can use this information to investigate a store as needed. We will take a look into the stores’ activity and take action where appropriate. For legal and privacy reasons we will not be able to share the results of this investigation with you.
Another option, instead of filing a claim with your bank is to click the following link to Report an Issue. When filling out this report select Non-delivery of a product from the drop-down menu. Our team will take a look and proceed with an investigation if it is determined to be necessary. If an investigation is needed, again for legal and privacy reasons we will not be able to share the results of any investigation with you.