Hey @mahahussein11 .
Thanks for reaching out on this thread.
Since we are unable to authenticate you over the Community forums due to the sensitive information that needs to be shared, we are unable to view the specifics. In this case, if you are unable to get in touch with our live support from the Help Center - it would be best to navigate to this URL and complete the form here.
Once you complete the form, you should see the options to speak directly with a Support Advisor about the situation.
Let us know if you have any questions.