Is my online store being redirected by a hacker?

Shopify Discussion
1

hello,

when I oppen my store its redirect me to another page (https://monetoad.com)…

is it hacker?

i attached to you screenshot

2

Hey @pyR123 .

Thanks for reaching out.

I appreciate the screenshot that you have attached as that is very helpful!

Just to gather some additional context, are you still experiencing this issue on your online store? If so, could you provide your online store URL and let us know what is being selected to get redirected to the website you mentioned?

You can check the domains that are connected to your online store by navigating to Settings > Domains. With that being said, if you notice multiple domains listed for the online store, you can change your primary domain to one you prefer.

Looking forward to your response.

3

yes I still experiencing

this is my online store (https://fashionnera-2.myshopify.com/admin)

also there is one domain

4

Hey @pyR123 .

Thanks for the quick response.

I attempted to navigate to your online store and noticed that you have a password page enabled.

Since I cannot authenticate you over the Community forums due to the sensitive information that needs to be shared, I am unable to look into the specifics. In this case, I would suggest that you reach out to our live support to have a further look into this issue by logging into your online store using the Contact Us page. This will allow us to securely verify you as the store owner.

Once you successfully login - you will be directed to the Help Center. Select the topic that you would like assistance with to locate the options to Get Support and speak directly with a Support Advisor about the issue.

Let me know if you have any questions.