I have ordered 5 dress from vedx_22 will I get my order or is just fraud??
Hi @Vibha94 ,
Thanks for reaching out today. Shopify is the e-commerce service merchants use to run their stores. We don’t ship or manage orders.
I’m curious why you assume the store would be a fraud. So if you can share a bit more about the situation that would be great. When did you place this order? Sometimes there can be shipping or production delays in getting your order to you. Due to the shipping, production, and distances involved, orders may take up to 4 weeks to reach you.
Did you check for the store shipping policy? It should state estimated shipping times. It is usually found at the website’s bottom, within the footer menu.
I assume that site is fraud because now the site is showing that store is unavailable.. I have placed order on 18th May. Still I am not able to get my order.. shipping time estimated as 8 days.. Else please refund my Money. That is 845..from Vedx kurtis..
Hi again @Vibha94 ,
Thanks for the clarification!
I can appreciate that this situation may be frustrating once you realise the store is inaccessible. However, Shopify is the e-commerce service merchants use to run their stores. We don’t ship or manage orders.
Also, even if a shipping time is specified, it is usually an estimation. Sometimes there can be shipping or production delays in getting your order to you. Due to the shipping, production, and distances involved, orders may take up to 4 weeks to reach you.
I understand the store is closed now, but I would always recommend getting in touch with the merchant first. You should be able to find their email address in the footer of the order confirmation email. If there is no email, check their social media profiles and try to reach out. There could be several reasons the store may have closed just temporarily.
Hopefully that helps.