- Hi there, i have deactivated my shopify store and I’m still worried that does my subscription get cancelled or not?
Hi @Healthcraft ,
Thanks for posting to the Shopify Community.
You receive an email confirming that your store’s deactivated, so please check your email to ensure that your store is no longer active. Sometimes those automatic emails can go to Spam or Junk folder, so make sure to check those too.
If you can’t locate the email, it will be best to contact our Support team to check this info for you. I’d love to check it for you here, but we cannot look into account specifics via the Community for privacy and security reasons.
I invite you to reach out to our Contact Us page. Select ‘I don’t have an account’ and then select the topic you’d like to discuss with the Support Advisor. In your case, click on Account>Pause or close your store. Then scroll down to the bottom of the page, where you should see the ‘Get Support’ section, where you can select your preferred communication channel.
Keep in mind, once your store is closed, you can still re-open your store or view your past bills; your store’s information is guaranteed for 2 years.
By the way, could you tell me why you decided to close your store, and if you’ve experienced any difficulties? I’d hate to see someone struggling to get their store up and running, so if you’re leaving because of setup or day-to-day store issues, feel free to reply to this message, and I’ll help. Whatever the case, I wish you all the best in your future business endeavors.