I got the same message. Does anyone have any updates on this?
Topic summary
Shopify is ending support for QuickBooks Payments, with in-admin notices stating it would stop being supported starting January 15, 2024. Early on, merchants couldn’t find official details; Intuit (QuickBooks) reportedly said they had no information.
Shopify support later clarified that QuickBooks Payments is a legacy “third‑party payment gateway” and that affected partners are being asked to build a new Payments App. Shopify says QuickBooks was notified multiple times and should contact merchants about new integrations before Feb 2024.
Recent reports indicate QuickBooks Payments has already been disabled on some stores. Merchants note the payment option disappeared without warning, resulting in “dead connections” and lost orders/sales. One merchant was told by Shopify support that QuickBooks processing is being removed for everyone with no plan to reinstate.
Current impact and actions:
- To keep accepting payments, merchants must switch to Shopify Payments or add another payment provider (per the admin notice).
- Those relying on QuickBooks Payments should monitor for any new QuickBooks-built integration.
Status: Unresolved. Support removal appears active for some stores; timeline and replacement from QuickBooks remain unclear.