Is Shopify a scam

Shopify Discussion

Topic summary

A user reports significant frustration with Shopify’s customer support and payment processing:

Main Issues:

  • Shopify has held their funds for approximately 120 days (nearly 6 months)
  • Unable to reach live customer support agents
  • Only AI chatbot available, no human representatives accessible
  • No phone contact option provided
  • Messages sent to support have gone unanswered

Current Status:

  • The issue remains unresolved
  • User questions whether Shopify is legitimate due to these experiences
  • No responses from other community members yet to provide assistance or share similar experiences
Summarized with AI on November 5. AI used: claude-sonnet-4-5-20250929.
1

Is Shopify a SCAM???

In the last few weeks I have been trying to reach them but no response except their AI live chat no live agent to address your issue. They hold my money for 120 days and now almost 6 min never hear from them, no reply of my message and no contact phone to reach them.

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