Shopify PLUS states that it provides phone support. I’ve hanging on for 30:12 minutes and nothing! Their phone support is worse than Amazon, Google put together! Anyone know whether its worth paying for Shopify Plus - or is it just the same as the basic plan with zero support? We are looking to integrate with QuickBooks.
Topic summary
Main issue: A merchant on Shopify Plus reports a 30+ minute hold with “phone support,” questioning whether Plus is worth the cost versus Basic, especially for a QuickBooks accounting integration.
Key responses and resources:
- Support wait times acknowledged; value of Plus varies by need (e.g., lower payment card rates for some merchants).
- QuickBooks integration options: existing apps or a custom build via an agency. Links provided to Shopify’s QuickBooks integration docs and Intuit’s app listing.
- Pricing info request addressed with a direct link to the Shopify Plus pricing page (no phone needed).
Outcomes/decisions:
- No definitive verdict on whether Plus is “worth it”; depends on specific requirements (rates, integrations, scale).
- Concrete next steps: review the provided integration documentation/apps and the official Plus pricing page.
Status: Discussion remains open. Unanswered: how Plus phone support compares in practice and whether the OP’s needs justify the upgrade based on actual pricing and integration complexity. Links are central to understanding the guidance shared.
Yes, it can take some time, unfortunately.
For different people there are different reasons to go Plus. For some, cheaper card rates are the main reason…
Depending on your requirements there is either already an app to do it (start from https://help.shopify.com/en/manual/sell-in-person/quickbooks/integration; https://quickbooks.intuit.com/app/apps/appdetails/shopify/en-au/) or you’d need a custom one developed, in which case you’d need to find an agency to do it for you.
What is the price for Plus. Please don’t blindly refer us to phone because unfortunately’ no-one answers! Where can we get pricing for plan options?