A few questions. We are building our site out on shopify. We turnover around £2m a year on magento.
We are fed up with magento, so shopify looks like a good option.
I have tried to reach out to the plus dept several times without any reply.
Whats the difference between advanced and plus. The website isn’t completely clear on costs and differences.
A concern for me is card rates are very expensive on shopify when comparing to having a account directly with a merchant bank, like braintree payments etc.
In theory, someone with 50k turnover is charged the same as someone with £2m turnover. It doesn’t really make sense.
Look forward to replies. BTW - i also contacted shopify support, and with the greatest respect, they are slow and fairly poor which does put me off shopify!
Each plans has its own advantages as well as disadvantages, to know which plan is suitable for your business, you should have a look at this: How To Choose The Right Plans For Your Store?
Thanks for reaching out in the community forums. I understand that you have been trying to get in contact with our Plus team to learn more about what Shopify Plus is and if it is a good fit for your business.
I have reached out to our team to see if they have received your plus form submission using the email address you have on file for the community forums here. If you used different contact information for this, please reply back or reach out to our live support and let them know. They can update the request on my behalf if you don’t want to share that information here (just share the link to this community thread and they can connect with our social support team).
In the interim, please ensure you are double checking your junk/spam as some times these email responses can end up there. I most likely won’t receive an update on this until tomorrow as many of our escalated teams work Monday - Friday. Rest assured I will update this thread for you tomorrow afternoon even if I haven’t heard back from the Plus team yet.
I just wanted to let you know that you should be hearing from our Plus team today. If for any reason you have not, please reply back here and let me know.